Refund policy

What's your refund policy?
  • Under California law, it is illegal to accept returns of wine/alcohol once sold, unless the product is defective.
  • If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return or exchange items from your order.
  • We do not take returns on any gift cards, gift bags, food, beer/cider, perishable food items, or other items labeled "gourmet" or "gifts" on our online store.
  • By placing your order, you agree to the above policies.
What happens if my wine is faulty or flawed?
  • Although infrequent, corked wine or otherwise flawed bottles do occur, we are happy to offer a replacement bottle or store credit. Please note, the return of any bottle suspected of flaw must be made within 30 days of purchase and must have manager inspection and verification before any action is taken.
  • Returns policy does not extend to heat or cold damage or breakage incurred during shipment, nor bottle variation of "natural" wines. We are committed to doing our best in ensuring proper temperature-controlled storage and provenance of all our bottles.
  • We cannot be responsible for bottles older than 5 (five) years from the current vintage, or items marked or advertised as "rarities/collectibles/library". No refunds/replacements will be offered on these bottles.
  • We are not responsible for damage to bottles in that are shipped, however, we do insure all shipments. Please contact napa@decantbottleshop.com to report broken or lost packages.

Do you allow refunds for events?

  • DECANT will refund 100% of your event ticket purchase to the original form of payment if you cancel via email or phone call up to 72 hours after the event start time.
  • You may transfer your ticket to another guest.
  • DECANT will refund up to 50% of the ticket price (less taxes, promos, or fees) in the form of store credit for cancellations within 72 hours of the event.
  • No-shows forfeit any refund or credit.
  • Tickets purchased with gift cards are not eligible for a refund.